Privacy & Security

L89z Privacy Policy — How We Protect Your Information

Protecting your personal data is our top priority at l89z. This privacy policy clearly explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026

Note: This privacy policy applies to all services on the l89z platform. By using the platform, you are considered to have accepted this policy.

Section 01

Role

L89z is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting user privacy is not just a legal obligation — it is our ethical responsibility. This Privacy Policy It explains how l89z collects your data, why it does so, where it is stored, and how it is kept secure.

When you use the l89z website, create an account, make a deposit, or play any game, certain data is collected automatically or with your consent. This policy presents that entire process transparently so you can use our platform with confidence and full awareness.

This policy applies to the l89z website, mobile app, and all associated services. For the privacy practices of any third-party websites or services, please refer to their own documentation — l89z bears no responsibility for those.

Applicable: Bangladesh Language: Bengali Effective: January 2026
Section 02

What Data We Collect

L89z collects two types of data — information you provide directly and information collected automatically while you use the platform.

Information You Provide Directly

  • Registration Details: Full name, date of birth, mobile number, and password.
  • Identity Verification: A copy of your National ID card or passport (required for the KYC process).
  • Payment Information: Mobile banking number (Mobile Banking/Nagad) — card or bank details are not stored.
  • Contact Information: Messages and information provided when contacting the support team.

Automatically Collected Data

  • Device Information: Device type, operating system, and browser version.
  • Log Data: Login time, IP address, session duration.
  • Gaming Activity: Betting history, win/loss records, and preferred games.
  • Cookies & Tracking: Browsing patterns and preferences on the website.

l89z never stores your full payment card number or complete bank account details.

Data Types Purpose of Collection Mandatory?
Mobile Number Account Verification & Transactions Yes
Date of Birth Age Verification (18+) Yes
NID / Passport KYC & Identity Verification As Required
IP Address Security & Fraud Prevention Automatic
Gaming History Dispute Resolution & Service Improvement Automatic
Section 03

How We Use Your Data

L89z uses collected data only for specific, defined purposes. No data is used for unnecessary ends.

  • Account Management: To secure your registration, login, and account.
  • Transaction Processing: For processing deposits, withdrawals, and bonuses.
  • Customer Support: To resolve your questions and complaints.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Compliance: To comply with regulatory requirements.
  • Service Improvement: To analyze user experience and improve the platform.
  • Promotional Communications: To inform you about bonuses and offers, with your consent.

l89z never sells your data to third parties or shares it with advertisers.

Section 04

Data Sharing & Third Parties

L89z may share data with certain trusted third parties in limited circumstances and for specific reasons, always under strict confidentiality agreements.

Circumstances Under Which Data May Be Shared

  • Payment Processors: Mobile Banking, Nagad — only the minimum information needed to process transactions.
  • Game Providers: With licensed game providers to deliver your gaming experience.
  • Law Enforcement: Under a court order or government directive.
  • Technology Partners: Cloud and security service providers supporting site operations.

l89z never sells or transfers your identity or financial information to advertising companies or unrelated third parties.

Section 05

Cookie Policy

The l89z website uses cookies — small text files stored in your browser that help improve your experience and keep the site running properly.

Cookie Types

Cookie Types Purpose Duration
Essential Cookies Login sessions, security tokens Deleted at end of session
Functional Cookies Language preference, interface settings 30 days
Analytics Cookies Visit statistics and service improvement 90 days

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some site features to stop working correctly.

Section 06

Data Protection Measures

L89z uses industry-leading technology to keep your data secure. Below are our key security measures:

  • SSL/TLS Encryption: All data transmitted on the site is secured with 256-bit SSL encryption.
  • Data Encryption: Sensitive data at rest is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
  • Firewall & DDoS Protection: Advanced firewall protection to safeguard the platform against cyberattacks.
  • Regular Security Audits: Regular security assessments conducted by third-party experts.
  • Restricted Access: Only authorized personnel have access to user data.

No l89z staff member will ever ask for your password or full payment details. If you receive such a request, treat it as a scam.

Section 07

Data Retention Period

L89z does not retain data longer than necessary. Specific retention periods are set for each data type:

Data Types Retention Period
Account Information For the duration of the active account + 5 years after closure
Transaction Records Minimum 7 years (as required by law)
KYC Documents 5 years after account closure
Support Contact 2 years after resolution
Log Files 90 days
Marketing Consent Until consent is withdrawn

Once the retention period ends, data is securely and permanently deleted or anonymized.

Section 08

Your Rights

You have several important privacy rights on l89z that you can exercise at any time:

  • Right to Access: You can request to see what information l89z holds about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of your data under certain circumstances.
  • Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
  • Marketing Opt-Out: Option to opt out of promotional messages.
  • Right to Lodge a Complaint: If you have concerns about how your data is used, you can raise a complaint with l89z support.

Contact the l89z support team to exercise your rights. Requests are typically responded to within 30 business days.

Section 09

Protection of Minors' Data

L89z strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal data from minors.

If we become aware that data has been collected from a minor, that information will be deleted immediately and the associated account will be closed. If a parent or guardian suspects their child is using l89z, please contact our support team right away.

If a user is identified as under 18, their account will be immediately closed and all associated data permanently deleted.

Section 10

Privacy Policy Updates

L89z may, when necessary, update this Privacy Policy May be updated at any time. For significant changes, you will be notified via your registered mobile number or through a platform notification.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

Last Updated: January 2026 You Will Be Notified of Changes
Section 11

Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, contact the l89z support team directly. Our team provides assistance in Bengali 24/7.

  • Email: [email protected]
  • Live Chat: Log in to l89z and chat with us directly
  • Response Time: Usually within 24 hours

Requests for data deletion, correction, or account closure are typically processed within 30 business days.

Section 12

Frequently Asked Questions (FAQ)

No, l89z never sells your personal information to advertisers or unrelated third parties. Data sharing is limited strictly to payment processing and legal compliance requirements.

Yes, you can request deletion of your data. However, certain information — such as transaction records — may need to be retained for a specific period due to legal requirements. Contact our support team for full details.

Yes, l89z uses 256-bit SSL encryption and AES-256 data protection. You can verify this by checking for the green padlock icon in your browser's address bar.

Yes, you can opt out of marketing communications at any time. This can be done through your account settings or by reaching out to the support team.

For significant changes, a notification will be sent to your registered mobile number or displayed on the platform. You can always check the "Last Updated" date at the top of this page.
Our Commitment

Why l89z is trusted with your data

We protect your privacy not just in words, but through technology and policy.

256-bit SSL Encryption

Every transaction and login session is protected with industry-grade SSL encryption — your data remains completely private from any third party.

Your Data Is Never Sold

L89z never sells your personal data to advertisers or third parties — that is our core commitment.

KYC Security

Identity verification data is stored on encrypted servers and can only be accessed by authorized personnel when necessary.

Regular Security Audits

Third-party security experts conduct regular audits of l89z systems to identify and address any vulnerabilities promptly.

In Your Control

Request a marketing opt-out, data correction, or deletion at any time — you have full control over your information.

24/7 Bengali Support

Our Bengali-speaking support team is available around the clock for any privacy-related questions — day or night.

Safe & Trusted Gaming — Only at l89z

Join l89z today and enjoy the best gaming experience with your privacy fully protected.

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